New Lenox, Illinois —- April 27, 2016 – Expert Plumbing Service of south suburban New Lenox, IL is proud to announce that they are the recipients of two recent awards celebrating excellence in providing local customers with superior plumbing service.
The first is the Pulse of City News Customers Satisfaction Award. This the second straight year they have received this award for having a perfect 5 star rating for customer service.
How Do You Achieve 2 Years Of Perfect Customer Satisfaction?
“Through the use of cutting-edge technology and continual training of our employees, we have built a reputation as the plumbers who can solve problems others can’t…” says Operations Manager Mike Kampenga. Each employee regardless of title is encouraged to express their ideas to create and cultivate a customer first environment.
Paying Close Attention to Communication Is A Vital Component
“Excellent customer service to us is born by an intimate understanding that were are there to help to begin with” adds Lead Technician Art Gibala “Following that initial and always underlying theme, we never attempt to ‘sell’ our clients anything. We begin by listening…”
Expert Plumbing Service wins Southwest Choice Awards
The second award bestowed upon Expert Plumbing Service was the Southwest Choice Award. Voted on by local readership, Expert Plumbing Received “Best Plumbing Contractor” in the 2016 Southwest Choice Awards. The awards were given to favorite local businesses in over 100 categories.
Family Owned, Family First
Family owned and operated, Expert Plumbing Service was founded in September of 2001 with an intense focus on meeting a need for personalized care in the plumbing industry. “A lot of service companies come to your home or business, look at your problem and give you an ultimatum – fix this for X amount of dollars” says president Kevin Brennan “Having been a plumber for more than 25 years at the time, I knew there was more than one way to approach every problem. That realization was the building blocks of the company: we give options, not ultimatums.”
The company offers a full line of plumbing repairs and services for the Chicago metropolitan area. No job is too big or too small. Their projects range from fixing a faucet to larger projects like full kitchen and bath remodels. Expert Plumbing Service also provides commercial plumbing service to a growing number of businesses in the Chicagoland area as well. “We offer an understanding of the specific company’s need’s, whether it be a retail mall or a large manufacturing plant” says Kampenga “ from roof drainage issues to underground pipe rehabilitation using epoxy pipe lining, we have vast experience in rapidly understanding our clients needs and requirements and tailoring a repair solution to fit their individual needs”.
Most importantly, Expert Plumbing develops personal relationships with it’s clients, staying in contact with them after the job via email newsletters and thank-you cards so they know the company is there when they are needed.
“We want to thank our customers for recognizing their positive experiences with our team. We are as loyal to them as they are to us. We strive to help them are every turn and will never compromise their trust” says Brennan